Shipping policy

Shipping & Delivery Policy – VitoBag

Thank you for shopping with VitoBag. We aim to provide clear, honest, and dependable shipping information to ensure a smooth shopping experience for our customers.

This policy applies to all orders shipped within the United States.

Order Processing Time

  • Orders are processed within 1–2 business days
  • Processing days: Monday to Friday
  • Orders placed on weekends or holidays will be processed on the next business day

Order Cut-Off Time

  • Daily Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Orders placed before the cut-off time may be processed the same business day
  • Orders placed after the cut-off time will be processed on the next business day

Shipping Method & Transit Time

  • Shipping Method: Standard US Shipping
  • Estimated Transit Time: 5–7 business days (Monday to Friday)

Total Estimated Delivery Time

  • Processing Time: 1–2 business days
  • Transit Time: 5–7 business days
  • Total Estimated Delivery Time: 6–9 business days (Monday to Friday)

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or peak shipping periods.

Shipping Charges

  • Free Shipping on all orders
  • No minimum purchase required

Delivery Address

Orders are shipped to the delivery address provided at checkout.

Please make sure your shipping information is accurate and complete before submitting your order.

VitoBag is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping addresses provided by the customer.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at support@vitobag.store.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Order Tracking

  • A shipping confirmation email containing tracking information will be sent once your order has been shipped.
  • Tracking information is generally available within 24–48 hours after dispatch.

Lost or Delayed Orders

If your order is delayed or appears to be lost while in transit, please contact us at support@vitobag.store.

Our team will assist you and, where appropriate, coordinate with the shipping carrier to help resolve the issue.

Customer Support

For any inquiries or assistance:

Address: 339 Grant Ave, Brooklyn New York 11208, United States

Phone: +1 226 254-5374

Email: support@vitobag.store

Our support team is ready to assist you with any questions and help make your delivery experience as smooth and stress-free as possible.