Refund policy

Return & Refund Policy – VitoBag

At VitoBag, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders within the United States.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed

  • All original tags must be attached

  • Products must be returned in their original packaging

  • Proof of purchase, such as an order number or receipt, is required

Items that do not meet these conditions may not be accepted.

2. How to Start a Return

To initiate a return, please contact our support team at support@vitobag.store.

Once your return request is approved, we will provide you with:

  • Return instructions

  • A return shipping label, if applicable

Please note: Returns sent without prior approval will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item or size

Please contact us within 48 hours of delivery at support@vitobag.store and include clear photos of the issue.

Our team will review your request and provide an appropriate solution as quickly as possible.

4. Exchanges

We offer exchanges only for:

  • Damaged or defective items

  • Incorrect items received

  • Wrong size delivered

Exchanges are subject to product availability. Delivery times for replacement items may vary depending on your location.

5. No Restocking Fees

VitoBag does not charge any restocking fees.

You will not be charged a restocking fee when returning an eligible item.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your return is approved:

  • Refunds are issued to the original payment method

  • Processing time: 5–7 business days

  • Maximum refund time: up to 7 business days after approval

Please note that your bank or payment provider may require additional time to post the refund to your account.

7. Discounts & Promotions

Refunds will not be issued for discounts or promotional codes that were not applied at checkout.

Discounts and promotional offers must be used at the time of purchase and cannot be applied retroactively.

Customer Support

For any inquiries or assistance:

Address: 339 Grant Ave, Brooklyn New York 11208, United States

Phone: +1 226 254-5374

Email: support@vitobag.store

Our team is available to assist you and help ensure a smooth and reliable shopping experience.